Shipping policy

1. Overview

At Prime Choice Zone FZC, we aim to provide you with efficient and reliable shipping services. We offer various shipping options to meet your needs. Please review our shipping policy for important details about how we handle and ship your orders.

2. Processing Time

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

3. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times vary depending on your location and the shipping method selected. Below are general estimates:

Standard Shipping:

    • International: 8-20 business days

Express Shipping:

    • International: 5-10 business days
  • Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary based on factors such as weather conditions, customs processing, and carrier delays.

4. Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email with tracking information once your order has shipped. You can use this tracking number to check the status of your shipment.

5. Customs, Duties, and Taxes

  • Prime Choice Zone is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).

6. Damages and Lost Packages

  • Prime Choice Zone is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

7. Shipping Restrictions

  • We currently offer shipping only to the UAE and KSA. Please note that certain products may have additional shipping restrictions due to legal, regulatory, or logistical reasons!

8. Address Changes

  • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us as soon as possible at info@primechoicezone.com. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.

9. Contact Information

For any questions or concerns regarding our shipping policy, please contact us at:

  • Email: info@primechoicezone.com
  • Phone: +971-522695192
  • Address: Al Barsha-1, Dubai- UAE